Need more options? Browse Jobs by Company, Date Posted, Job Title, and more job categories
Advice » Resumes & Letters» Resume Samples » A Functional Resume Format Sampl ...
A Functional Resume Format Sample

A Functional Resume Format Sample

By Mark Swartz
Monster Senior Contributing Writer

Everyone’s used to seeing resumes that are written in reverse chronological order, where you list your work history and achievements starting where you’ve been employed most recently, down the page to your most distant employers. But this traditional format doesn’t fit every situation.
What if, for example, you worked for a while but took a few years off to raise your children or care for an elderly family member? Or how about if you’re making a career change into a brand new occupation?
These kinds of situations call for a somewhat different resume design. A “Functional” resume shifts the emphasis: from where you’ve worked, to your specific skill sets and accomplishments.
Who Should Use a Functional Resume?

A functional resume is particularly useful for people who:
Why Functional Resumes Can Be Effective
The reason functional resumes work well in these situations is that we acquire skills while employed (or through volunteer experience, hobbies) that are transferable. If you’ve worked as a Customer Service Manager, chances are you were responsible for hiring, training, coaching, evaluating and handling employee relations issues.
Yet if you were to submit this information in a chronological resume when applying for a Human Resources Manager job, there's a good chance your resume might get skipped, because your title was not human resources related. This applies even if 50 percent of your day was spent dealing with HR issues.
The Functional approach deals with these sorts of issues head on. See how, in the following example. Note that achievements are listed under a particular skills category, rather than in the context of a specific job that’s been held. Your actual Employment History comes after the Work Experience section.
Sample Functional Resume: Work Experience and Employment History Sections

Work Experience & Skills

Human Resources: Hiring and Terminating Employees
  • Recruited, interviewed and hired one new CSR to the team
  • Terminated the employment of a non-performing staff member after providing numerous opportunities for coaching and improvement in work ethic. Documented appropriately and provided legally approved severance package and outplacement
Human Resources: Training and Development
  • Created training program to bring new CSR's on board faster and more efficiently
  • Conducted a needs analysis and worked with Human Resources specialists
  • Delivered this program to the newly hired employee, quickly boosting their effectiveness
Customer Service
  • Ensured that high standards of customer service were maintained by implementing new computer software that tracked contacts, scheduled replies and monitored follow-up. Customer complaints decreased by 20% within six months of implementation
  • Worked with Customer Service reps to develop new protocols in handling incoming calls and and email. A "Priority Response" system was put in place enabling CSR's to rank urgency of contacts and deal the most critical situations first.
Employment History

Customer Service Manager, City Insurance Co., Regina, Saskatchewan, 2008- Present
Reporting to Director  of Customer Service, manages a team of three Customer Service Representatives in a publicly traded company with $20 Million in annual revenues.

Customer Service Representative
, National Manufactures Inc., Saskatoon, Saskatchewan, 2005-2007
Reporting to Manager of Customer Service, answered incoming calls and placed outgoing inquiries with a wide variety of customers and suppliers. Earned Employee

Latest Jobs

Sanofi Canada
Posted: 08/28/2015
Laval, QC
PricewaterhouseCoopers LLP
Posted: 08/28/2015
Vancouver, BC, V6C 3S7
World Wide Acquisitions Inc.
Posted: 08/28/2015
Toronto, ON, M5R 3C3
Posted: 08/28/2015
Calgary, AB, T2V 2X5

Want more personalized results?  Update Your Profile


Career Centre

Tools to help your job hunt.
Tools to help your job hunt.
Research careers here.
Research careers here.
How does your work experience compare to others?
How does your work experience compare to others?
Look perfect on paper - get your resume professionally written.
Look perfect on paper - get your resume professionally written.
Get coached for your interview. Gain confidence to get the job.
Get coached for your interview. Gain confidence to get the job.
Know what a job pays.
Know what a job pays.
More Career Centre Resources

Screening Candidates

Alt text
We all carry around some prejudice. Are you immune? Not likely. Here's how to work through your human foibles to get the best candidate.

Workforce Planning

Alt text
Here some Canadian resources that are available to entrepreneurs to help them get the back up that they need to run their businesses effectively.

For Seekers

Resume Writing Service
Our experts will craft a keyword-rich resume that stands out in the crowd.
Compare Your Salary
See how your pay stacks up to others in your field
Free Salary Wizard
What are you worth? Find out and negotiate a better salary.
Research Careers
Get information on jobs and career paths to help guide your choices
Interview Preparation
Gain an interview advantage with step-by-step preparation
Other Services

For Employers

Career Ad Network
Target your job posting to more candidates on thousands of websites.
Hiring Home Page
Find the best candidates for your business with Monster hiring solutions.
Job Postings
Find the right solution for your hiring needs. 
Power Resume Search
Monster's new search technology precisely matches people with your jobs.
Resource Centre
Find staffing insights, labor trends, HR best practices and more.

Social Media

Career help on Facebook
Follow on Facebook. Ask career questions, find career related answers.
Monster Google
Tune into our career advice and discussions tackling a wide range of topics and industries.
Monster Twitter
Stay up-to-date on the latest news. Get the 'Who', 'What', 'When', and 'Why' on all things Monster related.
Monster Advice Forums
Tap into Monster's online career forums and share advice with experts.

Other Links

Monster Company Profiles
Explore companies and get information to guide your career decisions.
Compare Salaries
See how your pay stacks up to others in your field.
iPhone Application
Download the Monster app for iPhone and iPod touch.
Jobs & Career Advice
Find jobs in your industry of choice and use the associated resources to boost your search.
Search Jobs:
For Employers: Post Jobs | Search Resumes
About Monster | Work for Monster | AdChoices | Investor Relations | Monster Network
Terms of Use | Privacy Centre | Help | Security | Contact Us | Sitemap| Mobile
Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW
- V: 2015.17.0.115-211